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Solution: Clean the capping station by applying window cleaner on the capping pad.

Prevention: Follow suggested maintenance routine.

Solution: Clean build-up around the bottom of the print head with a soft damp cloth.

Prevention: Follow suggested maintenance routine.

Solution: Clean the wiper blades with a damp paper towel.

Prevention: Follow suggested maintenance routine.

Solution: Replace the print head. Download instructions

Prevention: Always check platen height.

Solution 1: Print head needs to be primed by doing a few head cleanings.

Solution 2: Bottle of ink has run empty. Fill the bottle and ink tubes and prime the print head with head cleanings.

Prevention: Top off ink bottles regularly.

Solution 3: Open any valves that may be off.

Solution 4: Print head is clogged. Use head cleanings or flush with cleaning solution. If that doesn't work replace the print head. Download instructions

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

Solution 5: Damper has hole or is clogged. Replace damper.

Solution 1: Make sure the RGB (Red Green Blue) values are balanced.

Solution 2: Adjust the brightness if necessary.

Solution: During the print process from the graphic program make sure that no color management is selected. RIP pro will handle the color profiling.

Solution: Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips.

Solution: Because the DTG uses a Bulk Ink System the standard Epson ink chip counters often need resetting. Because so much White Ink is used the white ink chips usually need resetting. Turn the machine off and unplug the power cord to reset the ink chips.

Prevention: Turn the machine off and unplug to reset the ink chips every 5 to 10 shirts depending on how much white ink is being printed.

Solution: Increase the amount of spray.

Solution: Press the pre-treated shirt for no more than 10 seconds.

Solution: Increase the pressure slightly. Increase more if needed. The heat press should flatten the surface of the cotton.

Solution: White Ink requires a health coat for good results. The darker the shirt the more coverage it needs. Setting a higher DPI for the White underbase increases the amount ink that is printed.

Solution: Run at least 10 head cleanings using the ink button on the control panel and try a test print. Repeat if it improved but needs more.

Solution 1: Flush the inks with distilled water thoroughly. Flush the lines with cleaning solution to remove most of the residue. Run head cleanings from the control panel with cleaning solution in the print head just like ink. Let cleaning solution soak in the print head for a few hours and run a few more head cleanings with the Ink button on the control panel. Flush cleaning solution and refill the system with ink. Print a nozzle check or a test image to see if the jets are unclogged.

Solution 2: Replace the print head. Download instructions

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

Solution: Replace dampers

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

Solution: Run several head cleanings using the Ink button on the control panel.

Solution 1: Flush the inks with distilled water thoroughly. Flush the lines with cleaning solution to remove most of the residue. Run head cleanings from the control panel with cleaning solution in the print head just like ink. Let cleaning solution soak in the print head for a few hours and run a few more head cleanings with the Ink button on the control panel. Flush cleaning solution and refill the system with ink. Print a nozzle check or a test image to see if the jets are unclogged.

Solution 2: Replace the print head. Download instructions

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

Solution: Replace damper

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

Solution: Replace damper

Solution 1: Use the syringe to apply window cleaner on the capping pad. Push the Ink Fill button to draw the window cleaner through the Waste Ink system.

Solution 2: Clean the rubber rim around the capping pad to remove any strands of dry ink that could interfere with the capping station forming a seal with the print head.

Prevention: Follow suggested maintenance routine

Solution: Make sure the small holes on the caps are not blocked or clogged. Clear anything that is blocking the hole. Make sure no debris falls into the ink.

Prevention: Follow suggested maintenance routine

Solution: Run a head alignment from the maintenance section of the Epson Stylus Photo 2200 driver. Head alignment can not be run with white ink in the system. It must have seven colors.

Solution: Clean or replace encoder strip.

Prevention: Follow suggested maintenance routine.

Solution: Contact support for help to determine if it can be repaired or if it needs replacing.

Solution: Set valves to draw ink.

Solution: Prime print head by running a few head cleaning cycles using the Ink button on the control panel.

Solution: Reseat damper.

Solution: Clean the capping station

Prevention: Follow suggested maintenance routine.

Solution: Replace the print head. Download instructions

Prevention: Run head cleanings on days that the printer is not printing. For periods longer then a week, flush ink out of system using distilled water. Run cleaning solution through the system and leave the cleaning solution in the system until you need to print again.

Solution 1: Power off and unplug to reset the printer.

Solution 2: If resetting printer did not solve the problem, the encoder strip may be dirty. Clean the encoder strip with a damp cotton swab.

Prevention: Follow suggested maintenance routine

Solution 1: Oil the print head carriage bars.

Solution 2: Check the tray bed movement when loading and ejecting for friction or something foreign interfering.

Prevention: Follow suggested maintenace routine

Solution: Reset waste ink counter

Solution: Remove all jobs from the print queue and reset the printer.

Solution: Contact your dealer for support.

Solution: Adjust platen height or correct the error (wrinkle in the shirt or hoop sticking up) and press the load button again to continue loading.

Prevention: Always check the platen height.

Solution: Remove the obstruction and turn the power off then on to clear the error and proceed.

Solution: Remove the left side black cover and clean the round graduated clear mylar wheel with lint free cloth and Windex. Turn the power off and on again to clear the error and proceed.

Solution 1: Remove the white ink dampers and back flush or replace the white ink dampers. Refer to the Kiosk User's Manual, Section 7, "Removing and Replacing Dampers".

Solution 2: Completely flush the white ink lines. Refer to the Kiosk User's Manual, Section 9, "Transporting or Storing Your Printer".

Solution 3: Replace the print head. Download instructions

Solution: Isolate affected dampers using the valves and run the ink fill button for 5 to 10 seconds to flush contamination out of the affected dampers. Remember to either open all valves or push the head off of the cap station before releasing the Ink Fill button as this could cause further contamination. Always perform a head cleaning after using the Ink Fill button to prep the head for printing.

Solution: Turn machine off and power back on

Prevention: There is no need to press and hold the Eject button after the tray bed is ejected.

Solution 1: If printing 7 color with out RIP Pro convert the letters to a bitmap or raster image

Solution 2: If printing with RIP Pro, go to the DTG Kiosk w/White ink driver and find the setting for True Type Fonts. Make sure it is set to Substitute with Device Font

Solution 1: Use your graphic software to select the background pixels and make it 100% white - R:255 G:255 B:255.

Solution 2: Remove the background.

Solution 3: Convert the background to black and use the "Color Layer, Auto Mask (Black Background)" layer type.

Solution 1: Make sure the Epson Stylus Photo 2200 is selected when printing without the RIP Pro.

Solution 2: Make sure the DTG Kiosk w/ White Ink is selected when printing with the White Ink upgrade and RIP Pro

Solution 1 : Make sure power is on.

Solution 2: Make sure communication cable is plugged in.

Solution 1: If printing through Epson driver, look for multiple copies of the driver. If there are multiple copies, remove all drivers. Disconnect the communication cable and wait 30 seconds, then reconnect the communication cable. With the printer turned on the computer should detect and reinstall the driver.

Solution 2: If printing through RIP Pro make sure that the output queue is pointing to the correct port. Refer to your DTG RIP Pro manual for proper input and output settings.

Solution: Power off the printer and unplug to reset ink chips

Solution 1: Seven color process should have at least a Pentium 3 or higher, 512 MB RAM, Windows 2000 or higher

Solution 2: RIP Pro should have at least a Pentium 4 or higher, 1 gig RAM, Windows 2000 or higher

Prevention: The more powerful a computer, the better.

Solution: Standard USB cable should not be longer then 10 feet.

Solution: Try a different image to determine that the image in question is the problem

Solution 1: Seven color process should have at least a Pentium 3 or higher, 512 MB RAM, Windows 2000 or higher

Solution 2: RIP Pro should have at least a Pentium 4 or higher, 1 gig RAM, Windows 2000 or higher

Prevention: The more powerful a computer, the better.

Solution: Standard USB cable should not be longer then 10 feet.

Solution 1: Convert vectors with textured fills to raster bitmaps

Solution 2: With raster bitmap images the larger the DPI the larger the amount of data to be spooled. 150 DPI at actual image size is all a tee shirt needs. Smooth rigid goods may require a higher resolution. Images should not exceed 300 DPI.

Prevention: Images should be high enough in resolution to achieve good results but not so high that they slow down computer resources.

Solution: Obtain image with better resolution. Do not use images that were created for the web as these are typically low resolution, plus many have been compressed to reduce file size, making the image even more pixelated.

Solution: Obtain image at the right size and the right resolution

Prevention: Set a minimum requirement for images you receive from your customers

Solution 1: Set the page size for 13 X 22 in the graphic program print setup and in the RIP Pro driver DTG Kiosk w/White Ink.

Solution 2: If not using RIP Pro, set the page size in the graphic program print setup and in the Epson Stylus Photo 2200 driver.

Solution 1: Adjust ink densities in Rip Pro. This adjustment can be found under the Utilities, Printer and Ink Configuration.

Solution 2: Decrease the color layer resolution. This solution may also increase the chance for horizontal banding. If this happens, perform a head alignment.

Solution: Contact your dealer for support

Solution: Use your graphic program to select any pixels other than background and make them a 1% cyan. RIP Pro can then distinguish between background that is not suppose to print and white areas of the image that should print.

Prevention: Prepare all designs for RIP Pro software.

Solution: Go to Utilities on the tool bar and choose Printer & Ink Configuration. Choose Choke & Feed Adjustment. Make adjustments and test. Adjust more if needed.

Solution: Without White Ink: 1 minute and 30 seconds at 325 degrees
With White Ink: 2 minutes and 30 seconds at 325 degrees

Solution: Spray a bit more pre-treat

Solution: White Ink only works well with 100% cotton.

Solution: Without White Ink: 1 minute and 30 seconds at 325 degrees
With White Ink: 2 minutes and 30 seconds at 325 degrees

Solution 1: Too much time on the heat press when setting the white ink pre-treat will cause peeling. Press pre-treat on heat press for 10 seconds at 325 degrees.

Solution 2: Too much pre-treat can also cause peeling. Cut back on the amount being sprayed.

Solution: With white ink printing, always use 100% cotton. When printing without white ink, many fabric types can be used and 50/50 will give good results. Synthetic fabrics may require a poly pre-treatment.

Solution 1: Clean Teflon sheet with water and soap and dry

Solution 2: Use a new piece of parchment paper

Solution: Decrease the amount of pressure on the heat press.